Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At thehoy.co.uk, we believe that online gambling should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

We are committed to promoting a safe and enjoyable gaming environment for all our players in the UK and beyond.

Age Verification

All players must be 18 years of age or older to use our services. This is a legal requirement in the United Kingdom. We take age verification seriously and reserve the right to request proof of identity at any time.

If you are under 18, please do not attempt to register or gamble on our site. Gambling can be harmful to young people and their development.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Please be aware of the following warning signs:

• Gambling more frequently or with larger amounts than intended
• Chasing losses by continuing to gamble to recover money
• Hiding gambling activity or lying to friends and family about the extent of your gambling
• Neglecting work, school, or family responsibilities due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money to fund gambling activities
• Feeling unable to stop or control your gambling habits
• Gambling causing financial, relationship, or legal problems

If you recognize any of these signs in your behaviour, please reach out for help immediately.

Self-Help Tools & Player Protection Features

We offer several tools to help you maintain control over your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Cap the amount you are willing to lose during a set period
• Reality Checks: Receive reminders during your gaming session about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you feel you need a break
• Time-Out: Take a break from gambling for a period of time (24 hours to several weeks)

For more information about these tools and how to set them up, please contact our customer support team or visit your account settings.

Get Help – Support Organizations

If you or someone you know is struggling with problem gambling, support is available. Please contact one of the following organizations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Register to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Free peer support meetings
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Counselling (Anonymous & Free): 0800-1 372 700

Need Help Now?

If you are experiencing problems with gambling, please reach out for help today. There is no shame in asking for support. Many people have overcome gambling problems with professional help and peer support.

Contact GamCare on 0808 8020 133 (available 24/7, free and confidential) or visit www.gamcare.org.uk for immediate assistance.

Your wellbeing is important to us. We're here to help you enjoy gaming responsibly.